What a pleasant topic for a blog post. You should hear this idiotic, fifteen second loop that Time Warner has me listening to while I’m on hold. On hold for as long as I can stand it. It has been fifteen minutes. I am being punished for asking for a supervisor.
We are moving my parent’s internet connection to their new address and I was to meet TW there at 11AM. I gave them three phone numbers to reach us at and they didn’t call any of them. They just didn’t show up. I called them at 1, worked my way through the automated 800 maze and got a representative who said “the appointment was cancelled, sir.” “Cancelled by who?” I asked. “It doesn’t say.”
When the service manager finally got on the line, he told me the soonest TW could get there would be Friday, three days away. I was starting to lose it but doesn’t everybody do that with Time Warner? I tried to control myself. I know their business model. Controlled rage on the customer’s part gets special pricing. “OK, I found an opening for Thursday afternoon,” he said. And I’m supposed to be happy? I recapped how they blew me off and the guy relented. “OK, I’ll wave the 49.95 service charge.” I screamed at this point. I had only been quoted 19.99 for the service charge!
I told him Frontier was offering a DSL connection for 19.99 a month and I was thinking of canceling TW unless he could make me a better deal. He lowered the monthly quote to 41 bucks and I took it. He had the nerve to tell me to have a nice day as I was hanging up. Comcast can have them.
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