My father told us he received an email from Apple about the one terabyte Seagate internal drive in his iMac. Apparently two many of these drives had failed and Apple was replacing them for free. We encouraged my father to do it before his drive fails so we made sure he had an up to date backup and as an extra measure he tidied up his desktop by dragging all the clutter to his documents folder.
Apple replaced the drive the next day and he restored from the most recent backup but something was amiss. His documents folder was empty. He called me and I had him go into his Time Machine preference panel, click on the options button and read me what he saw in the list of “Items to be excluded from backups”. Along with the names of external drives he read “applications” and “Documents.” My heart sank. My father has been a heavy user since the eighties. How could these items ever have been selected for exclusion?
We called the Apple Store back, they gave us a Genius appointment and told us to bring the computer and BU drive out there. The store was jammed with fans ogling the iPad minis and the genius bar was a hotbed of people troubleshooting problems with their mobile devices. As far as I could tell we were the only old-timers with a clunky desktop machine. We begged them to give us the old drive back so we could rescue the docs but we were told the drive had already been destroyed for security reasons.
One Apple genius told another, “These guys have an interesting problem here.” Interesting! This was is a disaster! I franticly rummaged through the backup folders and found a documents folder from a few months back and then a month before that I found a folder with his apps. The geniuses were at loss as to how this could have happened. And then in the backup from the day before the drive was replaced we found the hundreds of files that were on his backup before he cleaned house for the Apple guys.
For our efforts in bailing him out my father took us to Nick’s Seabreeze Inn for dinner. Nick smokes cigars and keeps a heated trailer parked out back for smokers to hang out in. There is a little tv in there and the place looks pretty cozy.