Geek Squad

View from hallway in front of Nancy Valle's Studio in the Anderson Arts Building, Rochester, New York
View from hallway in front of Nancy Valle’s Studio in the Anderson Arts Building, Rochester, New York

Nancy Valle contacted me to let me know the digital slideshow I put in the Sounds & Sights show had stopped running. She was out of town for a week and someone unplugged the computer after the Thursday night figure drawing class. We stopped up there to address that problem and I took this shot.

We spent a good part of the week helping friends with a variety of computer problems. Jeff’s MacBook Pro was dropped. The track pad is cracked and unusable but he has his whole iTunes library on the laptop. We spent some time learning how to navigate sans mouse but couldn’t figure out how you click on stuff without one. Return/Enter didn’t do it. We suggested he take it in.

Steve Black, our house guest, has an iPad that is completely full of photos and movies, so full he can’t do anything with it. We air dropped a bunch of his movies to one of our computers and put them on a flash drive.

Duane in Brooklyn had HomePod reception issues that we tried to help him with. But we left him hanging with the mysterious events that keep showing up in his Calendar app.

The toughest problem was our neighbors’. Sue had reduced a couple of overstuffed filing cabinets in her basement to digitized folders of scans, iPhone photos and text files which she tucked away in Apple’s Notes application. At some point the 3,884 folders of notes, which are sorted by title by default, went out of order. They went random on the phone but they were still in order on her iMac. They were in order on the cloud as well but there was no why to get them organized on the phone. We called Apple Support for this one and they couldn’t help. They suggested we fill out a request at

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