Can I Not Help You?

board at Spectrum TV customer service
board at Spectrum TV customer service

With only the semis and final ahead of us and the Jazz Fest behind us we are out of the woods with DVR issues. Our Spectrum box went rogue on us. Soccer matches that we recorded would freeze while we were trying to watch them or sometimes they would not even be there when we got home from Jazz Fest. 

Spectrum’s customer service number is manned by a dumb AI maze, designed firstly to not get their employees involved. I take it they get lot of calls about streaming issues, which rightly they should not have to field, so if you have a real cable issue you have work your way to that topic. And when you get there, there is only a limited menu of problems to report. Why did we have to wait while they checked for an outage in our area? Why do we have to watch while they reboot our cable box when we already did that? 

We gave up and took our box to Spectrum’s office. They gave us one that looked brand new but it had apparently already been refurbished and the first soccer match we recorded jumped from the 82nd to the 90th minute in the blink of an eye, We missed the game winning goal. The second debate gave out in the middle of Kamala Harris’s take down of Joe Biden. When we rebooted the box the whole recording was gone. 

We drove over to Spectrum again the next morning and signed in on the iPad at the door. I sat down and noticed there were two Paul Ds on the monitor. I thought I may have submitted my name twice. Two clerks’s were helping customers. The one on the left of us was talking to a woman who thought she was being overcharged. She was. The Spectrum employee pointed out the promotional offer she had signed up for had expired. She didn’t remember ever signing up for a promotion. Listening to this conversation was painful but I wasn’t being paid by the hour.

On the other side of us someone was looking at a list of cable packages and trying to decide which one included the stations he wanted. We were planning to meet at a friends house to watch the US France match in a half hour so we getting antsy. He finally decided on a package and left. The Spectrum clerk went in the back room. A third clerk came out to man another station but as soon as she did her phone rang, the one in her pocket. She was still carrying on a personal conversation when the clerk on our left called “Paul D.” 

I stood up at the same time as the guy across from us, the other Paul D. I said “I’m Paul D” but he just gave me a blank look so I went up to the desk and traded in our gear. 

Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *